- How long does it take for my order to ship?
All orders are usually processed and shipped within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
- How long does shipping take?
Local Delivery: Approximately 5-7 business days;
Expedited Delivery: Approximately 2-5 business days;
International Delivery: Approximately 7-20 business days (varies by region).
- Is order tracking available?
Yes. After your order ships, you will receive an email with a tracking number, allowing you to track your package’s progress at any time.
- Can I modify or cancel my order?
To modify or cancel your order, please contact us within 24 hours of placing your order. After this time, we may have already begun processing the order, and we cannot guarantee successful modifications.
- What if I receive a damaged or defective item?
Please contact us within 7 days of receiving the item, attaching photos describing the situation. We will arrange a return, exchange, or refund for you. 6. Do you support international shipping?
Yes, we offer international shipping services. Specific delivery countries and regions will be displayed on the checkout page.
- How long does it take to process returns?
After we receive and inspect the returned package, the refund will usually be processed within 5-7 business days. The exact arrival time depends on your payment method.
- How are shipping costs calculated?
Shipping costs are automatically calculated based on the delivery address, delivery method, and package weight. You can view the specific cost at checkout.
- What if my package is delayed?
If you haven’t received your package after the expected time, please contact our customer service. We will assist you in checking the logistics status and providing solutions.
- How do I contact customer service?
For any questions or assistance, please feel free to contact us:
Email: quanxinglin@portiqtravel.com
Phone: (838) 377-8141