At Portiq LLC, we are committed to providing our customers with a satisfactory shopping experience. If you are not satisfied with the product you received, you can apply for a return or exchange according to the following policy:

1. Return Period
   You can apply for a return within 30 days of receiving the product. Requests after this period will not be accepted.
2. Return Conditions

The product must be in its original condition, unused, undamaged, unwashed, and with all original packaging.

If the product is returned for reasons other than quality issues, the return shipping costs will be borne by the customer.

If the product is returned due to transportation damage or quality issues, please contact us within 7 days of receiving the product and provide relevant photos as evidence.

3. Return Process

Contact us via email to submit a return request.

We will review your request within 1-3 business days and provide a return address and explanation.

After receiving and inspecting the returned product, we will process your refund or exchange within 5-7 business days.

4. Refund Policy
   The refund will be returned to your original payment method. Due to varying bank processing times, the arrival time of funds may differ.
5. Non-Returnable Items
   Returns will not be accepted in the following situations:

The item has been used or damaged;

The return period has expired;

Size or preference issues due to personal reasons (unless the item has an obvious defect).

6. International Orders
   The return process for international orders is the same as for domestic orders, but shipping times may be longer, and return postage will be borne by the customer.
7. Contact Us
   For return assistance or any questions, please contact us via:
   Email: quanxinglin@portiqtravel.com
   Tel: (838) 377-8141